Refund Policy

1. Money-back guarantee

• Web hosting — 30-day money-back guarantee from the purchase date
• Game server hosting (incl. TeamSpeak 3 and Discord bot services) — 7-day money-back guarantee from the purchase date

Within the guarantee window, request a refund from the client area or by contacting [billing email], and we refund your payment to the original payment method. No questions asked for eligible requests.

2. What is not refundable

• Domain name registrations, renewals, or transfers (registries treat these as final)
• Licenses resold on behalf of third parties (e.g., cPanel/WHM licenses where applicable) [VERIFY]
• Add-on services already consumed, such as completed paid migrations or dedicated IP provisioning costs [VERIFY]
• Accounts terminated for violation of the Acceptable Use Policy
• Fee-based renewals after the guarantee window has passed

3. Refund timing

Approved refunds are processed within [X] business days (typically [X]–[X]). Depending on your payment method, it may take additional time for the refund to appear (card networks commonly take [X]–[X] business days).

4. Renewals

Recurring renewals are charged at the same price as the original signup. If you cancel before the next billing date, no further charges are made and the service remains active until the end of the already-paid period.

5. Technical issues

If your service has a confirmed technical problem within the guarantee window, we always prefer to fix it. Where we cannot resolve a reproducible issue, a refund remains available under section 1. Service credits for confirmed downtime beyond our SLA are governed by the Terms of Service (section 6).

6. Chargebacks

We ask that you contact our billing team before filing a chargeback — we'd rather resolve it directly. Chargebacks on accounts without a prior refund request may result in account suspension pending review.

7. Contact

Refund requests and questions: [billing email] · [client area refund request URL].