Privacy Policy

1. Who we are

Ferroxel Hosting is operated by [Company legal name], [Registered address], [Country] ("we", "us"). For data protection matters contact [privacy email]. This policy explains how we process personal data when you use our website and Services.

2. Data we collect

• Account data — name, email address, billing address, and payment information when you create an account or place an order
• Usage data — records of services ordered, support tickets, logs of access to the client area and panels
• Technical data — IP address, browser type, and device information when you interact with the website or panels
• Communications — emails and chat messages when you contact support or pre-sales
• Content you host — data you store on our infrastructure, processed only to provide the Services

3. Legal basis & how we use data

We process personal data to perform our contract with you (providing Services, billing), to comply with legal obligations (tax and accounting), and for our legitimate interests (fraud prevention, network security, improving the Services). Where we rely on consent, you may withdraw it at any time.

4. Payment processing

Card payments are processed by [payment processor, e.g. Stripe / PayPal / WHMCS gateway]. We do not store full card numbers. Payment providers process data under their own privacy policies; see their documentation for details.

5. Cookies & analytics

The website uses essential cookies (theme preference, session). We use [analytics tool / self-hosted analytics] to understand aggregate usage; [IPs are anonymized / no cross-site tracking] [VERIFY — describe actual tracking]. You can disable cookies in your browser; core site functionality is unaffected.

6. Sharing

We do not sell personal data. We share data only with: service providers who process data on our behalf (hosting providers, payment processors, support tools), authorities where legally required, and prospective buyers in the case of a business transfer. Data we host on your behalf is never shared except as needed to operate your services.

7. Retention

Account data is retained while your account is active and for [X] years after closure (tax/accounting requirements). Support ticket data is retained for [X] years. Server and access logs are retained for [X] days/months. Content you host remains until your service is cancelled or terminated, then is deleted after a [X]-day grace period.

8. Security

We apply technical and organizational measures appropriate to the risk: encrypted connections, hashed credentials, restricted staff access, and monitoring of our infrastructure. No method of transmission is 100% secure; we cannot guarantee absolute security.

9. Your rights

Under applicable law (including GDPR where it applies), you may have the right to access, rectify, erase, restrict, or object to processing of your data, and to data portability. To exercise these rights, contact [privacy email]. You also have the right to lodge a complaint with a supervisory authority in [Country/Jurisdiction].

10. International transfers

Your data may be stored or processed outside your country, including within and outside the EU/EEA, by us or our processors. Where transfers occur outside the EEA, we rely on appropriate safeguards such as EU Standard Contractual Clauses.

11. Children

Our Services are not directed at children under [13/16] (or the age of consent in your jurisdiction). We do not knowingly collect personal data from children. If you believe a child has provided us data, contact [privacy email].

12. Changes

We will notify you of material changes by email or via the client area [X] days before they take effect.

13. Contact

[privacy email] · [Registered address] · [Company legal name].